Luan Zuchinali Sorato

WORK HISTORY

EDUCATION

SKILLS

ABOUT LUAN ZUCHINALI SORATO

Quality Management Specialist since 2007, with a degree in Business Administration (2014). Experienced in implementing and managing quality, environmental, and occupational safety systems, as well as process improvement and innovation. Professional Experience Tourism Sector | Since 2022 Responsible for managing activities to ensure high-quality guest service, including: • Reservation management and accommodation allocation; • Cleaning, maintenance, and inventory control of mobile homes; • Linen management and guest check-in/check-out; • Campsite safety inspections and tourist information; • Coordination between departments and the campsite’s general reception. Quality Management Specialist | Industry | 20••••21 • Implementation and maintenance of management systems (ISO 9001, ISO 14001, ISO 45001) and product certifications; • Development and management of performance indicators (KPIs); • Experience with continuous improvement tools and methodologies (Lean Manufacturing, 5S, Scrum, Quality Control Circles); • Expertise in internal and external audits. Skills & Competencies • Customer service and guest experience management; • Continuous improvement and process innovation;