Luann Terabasso
Process Owner for Incident, Problem, Service Request, and Knowledge Management
- Role
- Process Owner Service Request and Service Catalog Management at Bayer
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Luann Terabasso
Experienced and successful in establishing IT Service Management - ITIL processes and…
Experience
Process Owner Service Request and Service Catalog Management
Jun 2023 — Present
Education
Robert Morris University
Bachelor's degree, Computer Information Systems
1991 — 1995
Robert Morris University
BSBA, CIS
Skills
- IT Operations
- Training
- Incident Management
- Active Directory
- Disaster Recovery
- Cross-Functional Team Leadership
- Itil
- Sharepoint
- Business Process
- Project Management
- Visio
- Business Analysis
- Business Process Improvement
- Integration
- IT Management
- IT Service Management
- Process Improvement
- Software Documentation
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