Luann Sundquist

About Luann Sundquist

Experienced Production Assistant with a demonstrated history of working in the financial services industry. Skilled in Microsoft Word, Event Management, Contact Centers, Management, and Software Documentation. Strong human resources professional graduated from Archbishop Carroll HS.

Experience

1. Training Production Assistant Secretary Ii

   M&T Bank

   Jul 1983 — Present

   Call Center Training Production Administrative Assistant May 1998 – PresentAssist the Call Center Training staff with the following:•Solely responsible for administrative tasks for Performance Solutions training staff located at Amherst Center •Assembles all training materials for Call Center New Hire classes•Schedules training room usage for Amherst Center training events•Creates various training aides, utilizing computer graphics•Evaluates inventory and tracks all training supply orders•Provides monthly reports and meeting minutes to the Call Center training staff•Organizes travel arrangements and accommodations for Training Department staff•Handles all internal and external phone calls•Arranges monthly departmental meeting facilities, materials, catering, etc.•Researches supply costs and provides results to area management•Reports and follows-up on office equipment problems or servicing issues.•Downloads listservers on Intranet page via filenet using hyperlinks

Education

• Archbishop Carroll HS

  Business

  1969 — 1973

Skills

• Call Centers
• Word
• Data Entry
• Budgets
• Banking
• Risk Management
• Software Documentation
• Business Analysis
• Administrative Assistants
• Vendor Management
• Process Improvement
• Business Process Improvement
• Microsoft Word
• Customer Service
• Administrative Assistance
• Management
• Excel
• Credit
• Event Management
• Spreadsheets
• Powerpoint
• Microsoft Excel
• Training