Luana B.
Triple-s @Wbl Women Business Leaders Of The Us Health Care Industry Foundation
Atlanta, GA, US
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WORK HISTORY
Present
Triple-s @Wbl Women Business Leaders Of The Us Health Care Industry Foundation
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EDUCATION
2007 — 2008
Upper Iowa University
MBA, Organizational Development
2013 — 2019
Northcentral University
Doctor of Business Administration, Health/Health Care Administration/Management
2003 — 2005
Upper Iowa University
BS, Business Administration, Psychology
SKILLS
BudgetsStrategyCustomer RetentionCustomer ServiceVendor ManagementSix SigmaWorkflow ManagementLeadershipCoachingQuality AssuranceBpoCall CenterChange ManagementSoftware DocumentationSdlcSalesEmployee EngagementWorkforce ManagementForecastingRisk ManagementEmployee RelationsStrategic PlanningHipaaManagementTeam BuildingBusiness Process ImprovementAnalysisApplication Lifecycle ManagementExecutive ManagementOperations ManagementProgram ManagementHedisProcess ImprovementCall CentersCross-Functional Team LeadershipOutsourcingStrategic PartnershipsCustomer ExperienceHuman ResourcesPerformance Management
ABOUT LUANA B.
I lead complex healthcare organizations through critical inflection points—restoring…
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