Lisa Toombs

About Lisa Toombs

If I had to describe myself and what drives me, I think communication would be key to understanding me. I feel it is important to listen to what others have to say and work together as a team to achieve goals. In an environment of open, collaborative communication, there is no room for micro-management or the need to control.In order to better understand me as a person, you need to know a little about my personal life as it is part of who I am and helps explain my passion for my role. I am an outgoing person and love to socialize, meet new people, and make new friends. If you meet me, you will remember me. My favorite pastime is spending time at the lake boating and enjoying time with family and friends. I have two daughters, a son, and a husband who are the loves of my life. My outgoing and social nature is reflected in everything I do and explains me both personally and professionally.

Experience

1. Consumer Experience Lead

   Humana

   Sep 2019 — Present · Louisville, KY, US

   Salesforce CRM Platform concentrating on enhancing the call center agent experience.

Education

• McKendree University

  Bachelor of Science (BS), Computer Information Systems

  1995 — 1999

Skills

• Project Management
• Digital Strategy
• Microsoft Office
• Software Documentation
• Sdlc
• Social Media
• Windows
• Management
• English
• Research
• Business Process Improvement
• Business Analysis
• Budgets
• Social Responsibility
• Social Media Integration
• Program Management
• Collaboration Tools
• Vendor Management
• Strategic Planning
• Process Improvement
• Web Presentations
• Contract Negotiation
• Software Project Management
• Visio
• Sharepoint
• Training
• New Business Development
• IT Strategy
• Resource Management
• Leadership
• Microsoft Sql Server
• Software Development Life Cycle (Sdlc)