Angad Rajpal Singh
Manager Customer Success Technical Support @Salesforce
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WORK HISTORY
Manager Customer Success Technical Support @Salesforce
IN
EDUCATION
Indian Institute of Management Bangalore
Business Management, Business, Management, Marketing, and Related Support Services
KPMG
Lean Six Sigma Green Belt, Quality Management
RAYAT BAHRA UNIVERSITY
Bachelor of Technology - BTech, Mechanical Engineering
KPMG
Lean Six Sigma Green Belt, Operations Management and Supervision
The Army Public School, Dhaula Kuan, New Delhi
Senior Secondary , Science
Scrum Alliance
Certified Scrum Master , Project Management
ABOUT ANGAD RAJPAL SINGH
The more you sweat in peace, the less you bleed in war.\" — This quote has guided me through 15+ years of dynamic, high-stakes leadership across the Indian Army and Salesforce. It reflects my approach to work and life: prepare deeply, act decisively, and lead with purpose.I bring a unique blend of military discipline and business agility—shaped by commanding engineering operations in the Indian Army and now leading technical support and customer success for Industries Cloud at Salesforce. From driving mission-critical logistics in remote terrains to solving complex global issues for Fortune 500 clients, I’ve consistently delivered results in high-pressure, outcome-driven environments.At Salesforce, I lead a team of technical specialists, managing escalations, improving operational efficiency, and aligning customer success with strategic business outcomes. My focus remains on people, process, and performance—whether it\'s reducing resolution time, building dashboards for proactive support, or coaching teams through growth and change.My leadership style is grounded in ethics, empathy, and execution. I believe in lifelong learning, fostering trust, and building teams that thrive on clarity, collaboration, and accountability.Beyond the professional sphere, I’m an explorer at heart. I love trekking and discovering serene, lesser-known places, staying fit through endurance sports, and spending quality time with friends and family. These moments help me recharge and stay grounded.\"Adaptability, not certainty, is the new edge.\" In today’s world of constant change, I stay committed to evolving with purpose—leading with resilience, learning with humility, and delivering impact that lasts.
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