Steven Paul

SAP Customer Experience, Senior Advisor

Role: Customer Success, Senior Advisor at SAP
Location: Pittsburgh, PA, US
LinkedIn followers: 500 followers

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About Steven Paul

Principal Customer Success Manager with 8+ years of experience across enterprise SaaS…

Experience

Customer Success, Senior Advisor
SAP
Aug 2021 — Present
The Customer Success Partner is a client-facing role, delivering ongoing guidance around the customer\'s overall cloud business strategy and transformation. The role focuses on relationship-building with the customer’s line of business executives and establishment of proactive success plans that in turn promote overall customer satisfaction, product adoption and ultimately subscription renewals. This role manages diverse, high level enterprise customers and key accounts in close collaboration with the respective account team.

Contact information

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Current company

SAP

Software Development · 10K employees · Founded 1972 · Dietmar-Hopp-Allee 16, Walldorf, BW, 69190, DE

SAP is a global leader in enterprise applications and business AI, helping organizations run end-to-end operations on a unified cloud ERP platform. With SAP S/4HANA Cloud, SAP Business AI, and SAP Business Technology Platform (BTP), SAP enables companies to connect data, automate processes, and make real-time, intelligent decisions across the enterprise. SAP capabilities and portfolio • Cloud ERP: SAP S/4HANA Cloud (finance, procurement, core operations) • Business AI: Embedded AI across HR, finance, supply chain, and customer experience • Data & Integration: SAP Business Technology Platform (BTP) data, analytics, and application development • Human Resources: SAP SuccessFactors (workforce management and employee experience) • Customer Experience: SAP CX (commerce, marketing, sales, and service) • Supply Chain: SAP SCM (planning, logistics, manufacturing, operations) • Enterprise integration: Connect SAP and non-SAP systems across the business • Real-time insights: Operational data, analytics, and predictive capabilities • Automation: Intelligent workflows embedded directly into business processes SAP combines cloud ERP, data, and AI to help organizations operate more efficiently, adapt faster, and grow in an AI-driven world, supported by a global ecosystem of customers and partners. Our Community Guidelines We’re committed to fostering meaningful, respectful conversations. To maintain a positive environment, we moderate comments that: • Target individuals, including employees, customers, or partners • Contain discriminatory, harassing, or threatening content • Share personal information without consent • Promote misinformation, spam, or third-party links We support open dialogue and constructive feedback but will remove content that violates these guidelines without notice. Thank you for contributing to a respectful community. For questions about moderation, please DM us or contact b••••••••@sap.com SAP privacy statement for followers: www.sap.com/sps

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About Steven Paul

Experience

Customer Success, Senior Advisor

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