Lizbeth Sanchez-Arce

Program & Project Manager | Driving Change Through Workflows, Systems, and People | Apple | Amazon | Harvard MPP

Role
Customer Experience Specialist at Apple
Location
Bellevue, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Lizbeth Sanchez-Arce

I’ve spent over a decade helping organizations translate complexity into clarity — leading projects, improving workflows, and connecting systems so people can work smarter and lead with confidence.My experience spans startups, Amazon, and Apple, where I’ve guided cross-functional teams through change, systems integration, and data-informed decision making. Whether co-founding a consulting firm or launching nationwide programs inside large-scale operations, I’ve learned that true efficiency isn’t about speed — it’s about alignment: between strategy, systems, and people.Today, at Apple, I support customers in adopting Apple’s ecosystem and Apple Intelligence, staying close to how technology is transforming everyday experience. I’m continuing to grow as a leader who bridges business strategy and emerging technology — deepening my understanding of analytics and machine learning to design smarter, more human-centered systems in the future.

Experience

  1. Customer Experience Specialist

    Apple

    Aug 2024 — Present

    Guide customers in adopting Apple’s ecosystem and Apple Intelligence through personalized support and seamless technical setup. Trusted to lead visual and technical updates that keep the store experience fresh, consistent, and exceptional.

Education

  • Harvard Kennedy School

    Master in Public Policy

  • Seattle University

    Bachelor of Business Administration (BBA)

  • UC Berkeley Extension

    Math for Management

  • Harvard Extension School

    HarvardX: PH525.2x Matrix Algebra and Linear Models

Skills

  • Social Networking
  • Powerpoint
  • Microsoft Excel
  • Timely Decision Making
  • Microsoft Powerpoint
  • Strategic Partnerships
  • Windows
  • Marketing
  • Photoshop
  • Customer Service
  • Project Management
  • Cross-Functional Coordination
  • Public Speaking
  • Easily Adaptable
  • Initiator
  • Outlook
  • Leadership
  • Strategy
  • Microsoft Office
  • Editing
  • Budgeting
  • Analytical Skills
  • Data Analysis
  • Project Planning
  • Business Development
  • Cross-Functional Team Leadership
  • Program Management
  • Cross-Cultural Communication Skills
  • Collaborative Leadership
  • Budgets
  • Finance
  • Teamwork
  • Strategic Planning
  • Microsoft Word
  • Team Leadership
  • Social Media
  • Continuous Improvement
  • Spanish
  • Management
  • Collaborative Problem Solving

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Lizbeth Sanchez-Arce — Customer Experience Specialist at Apple in Bellevue, WA, US | Unifers