Laeeq S.
Vice President - Global Customer Success Strategy & Ai Adoption @Kubex
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WORK HISTORY
Vice President - Global Customer Success Strategy & Ai Adoption @Kubex
Richmond Hill, ON, CA
Designing Strategic Customer Success Operating Models that can scale• Owning CS Strategy shape adoption, renewal readiness, expansion, and LTV• Team Development• Improving NRR and Customer LTV• Customer Advocacy• Product Feedback & Insights• Customer Relationship Management• Deployment/Implementation• Lead AI tooling development, deployment, and adoption for productivity improvements across the organization. • Research emerging AI technologies to identify high-impact use cases.• Interview all departments to uncover optimization opportunities.• Prioritize initiatives for maximum organizational impact.• Design and deploy AI agents to streamline workflows.• Drive adoption through training.• Deliver measurable productivity gains across teams.
EDUCATION
Ryerson University
Bachelor of Engineering - BE, Electrical Engineering
Midland Avenue Collegiate Institute
Ontario Secondary School Diploma, High School/Secondary Diplomas and Certificates
Ryerson University
B.Eng, Electrical Engineering
Schulich School of Business - York University
MBA, Business Administration
SKILLS
ABOUT LAEEQ S.
Customer Success executive with 20+ years of experience driving customer outcomes, scaling high-impact teams, and accelerating growth for SaaS companies by leveraging innovative technologies. Leading cross-functional initiatives to identify productivity opportunities and prioritizing the creation and deployment of AI agents that deliver measurable impact.Proven success in leading cross-functional initiatives that increase NRR/GRR, improve customer satisfaction, and build long-term value. Adept at customer service delivery and aligning solutions to customer goals, strengthening executive relationships, and innovating CS strategies for scale.Outside of work, I’m passionate about construction/renovation, motorcycles, flying single engine airplanes, sailing, community service, and learning and exploring emerging tech like AI and blockchain.Specialties:Customer Success Strategy | AI tooling implementation/adoption | Team Leadership | SaaS | NRR/GRR Optimization | Executive Engagement | Cross-functional Collaboration | AI & LLMs | Cloud (AWS, Azure, GCP)| Kubernetes & Containers | Salesforce | IDaaS | Openshift | Engineering | Sales & Marketing | Business Development | Consulting | Communication | MBA | Entrepreneurship | Investing & Crypto
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