Luke Quadracci
Senior Product Manager @Mtm Health
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WORK HISTORY
Senior Product Manager @Mtm Health
Own end-to-end product strategy and portfolio leadership for MTM’s member self-service ecosystem, spanning mobile (iOS/Android), web, AI-powered Interactive Voice Assistant (IVA), and omni-channel communications, serving regulated healthcare populations at scale.• Led a full mobile platform and experience transformation, improving app store ratings from 2.0 to 4.3 stars by simplifying complex healthcare journeys, embedding accessibility-first design (4th-grade reading level), and optimizing engagement across the lifecycle.• Architected a vendor-agnostic AI and automation platform strategy, decoupling business logic from third-party vendors and migrating decisioning to cloud-native AWS services, enabling generative AI experimentation while preserving regulatory and operational control.• Define and execute multi-year product roadmaps across multiple engineering teams, using structured prioritization frameworks to balance ROI, operational efficiency, platform scalability, and member experience.• Lead enterprise-scale automation and call-containment initiatives leveraging AI-assisted self-service, projected to reduce call center operating costs by $2–3M annually while improving service access and customer satisfaction.• Build and lead high-performing product delivery teams by managing and mentoring business analysts and QA leaders, establishing operating standards, quality gates, and clear career development pathways.• Partner with executive stakeholders across Engineering, Data, Compliance, Customer Experience, and Operations to align product strategy with enterprise objectives, regulatory requirements, and long-term platform evolution.• Provide governance and strategic oversight across delivery execution to ensure alignment between roadmap intent and outcomes, maintaining velocity without sacrificing quality, trust, or compliance
EDUCATION
University of Wisconsin-Milwaukee
Bachelor's degree, Criminal Justice and Corrections
Cardinal Stritch University
Master of Business Administration (MBA), Business Strategy
SKILLS
ABOUT LUKE QUADRACCI
As a Product Manager working at Startups and large Fortune 500 companies, I leverage my MBA and extensive experience in Health Care Transportation, Workforce Management, and FinTech to define and execute strategic product roadmaps within a Software as a Service (SaaS) B2B business model. I excel at conducting comprehensive market and competitor research, identifying business needs and opportunities, and utilizing customer feedback to drive product enhancements and improvements.I also have a strong background in information technology project management, leading and collaborating with cross-functional teams to deliver web-based products and platforms that meet the highest quality and usability standards. Additionally, I am a passionate product evangelist, working with the Marketing team to promote features and campaigns that increase customer adoption and retention. I aim to deliver innovative solutions that solve customer problems and drive business growth.
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