Lutz Rittich
Salesforce Functional Consultant Business Analyst @EPAM Systems
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WORK HISTORY
Salesforce Functional Consultant Business Analyst @EPAM Systems
GB
Sales Cloud, Service Cloud, Revenue Cloud (RCA) with SAP integration. Global rollout with DACH focus.
EDUCATION
Udemy Alumni
Salesforce Certified Administrator Training - exam prep
Udemy Alumni
Beginner's Guide To Salesforce Administration - Donut Revolution - Company Org Setup & Configuration
German Sports University of Cologne
Master's degree, Sports Management and Marketing
SKILLS
ABOUT LUTZ RITTICH
Certified Salesforce Administrator and Functional Consultant with practical experience configuring Salesforce environments, automating processes, managing user access and security, and building reports, dashboards, and flows. Proven ability to troubleshoot issues, support adoption, and collaborate across teams to deliver impactful, scalable, and user-friendly CRM solutions and end-user training.Experienced in cultivating collaborative relationships with stakeholders and driving digital transformation across organisations. Analytical and adaptable problem-solver with high attention to detail and a strong ability to quickly learn and leverage new systems and technologies.Background in client consulting and project management with a strong ability to manage priorities, communicate effectively, and align technical solutions with business goals-KEY SKILLSSalesforce Lightning Experience / Sales Cloud / Service Cloud / Salesforce Configuration & Reporting / System & User Administration / Process Automation (Flow, Approvals etc)/ Security Management / Data Management / User Training & SupportProject Planning / Stakeholder management (incl. C-Suite)/ Business Requirement Gathering & Analysis / Risk Management / Process Improvement / Excellent Communication & Customer Relations / People Skills / Teamwork and Collaboration Languages: English (fluent / full professional proficiency) & German (native)
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