Lauren Fiorentino
Principal Customer Success Manager at Forrester
- Role
- Principal Customer Success Manager at Forrester
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Lauren Fiorentino
A Customer Success Management Professional with formidable accomplishments renewing clients and identifying growth opportunities. Believer that genuine customer success comes from deep listening and a place of curiosity. Focused on engaging customers, expanding their use cases, and applying impeccable relationship management skills to maximize satisfaction. A reputation for driving customer experience, advocacy, and loyalty; partnering with the internal ecosystem to exceed client expectations.
Experience
Principal Customer Success Manager
Sep 2022 — Present · Cambridge, MA, US
Education
Smith College
Bachelor’s Degree, Government and Psychology
University of Massachusetts Amherst
M.A., Political Science
Skills
- Customer Service
- Training
- Project Management
- Management
- Project Planning
- Program Management
- Crm
- Client Relations Skills
- Analysis
- Social Media
- Micosoft Office
- Instructional Design
- Digital Marketing
- Grant Writing
- Leadership
- Event Planning
- Strategy
- Lead Generation
- Salesforce.com
- Enterprise Software
- Marketing Strategy
- Event Management
- Customer Relationship Management (Crm)
- E-Learning
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