Laura R. Eaton
9X Certified Salesforce Professional, Business Analyst, Certified Scrum Master, Certified SAFe 6.0 Agilist, Product Owner, Trailblazer, Salesforce WIT Community Group Leader
- Role
- Engagement Manager at TEKsystems
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Laura R. Eaton
Salesforce-certified consultant, project manager, and business professional specializing in sales, business administration, data analysis, training, and process improvement. Dedicated to redefining the client-consultant relationship. Active Trailblazer, Salesforce evangelist, and leader in the Salesforce community, co-leading the Cincinnati Women in Tech user group and Salesforce Saturday. Volunteer at Midwest Dreamin, witNess Success, and Dreamforce.
Experience
Engagement Manager
Dec 2025 — Present · Cincinnati, OH, US
Lead Salesforce engagement delivery across multiple clients, ensuring every project hits scope, timeline, and success criteria. Serve as a strategic partner to stakeholders, driving clear communication, measurable outcomes, and long-term customer value.Highlights:Manage full engagement lifecycle—planning, delivery, financials, and compliance.Build strong client relationships through proactive updates and trusted guidance.Lead cross-functional teams, mentor talent, and optimize resources for performance.Identify risks early and implement mitigation strategies to maintain delivery health.Prepare and present performance reporting to clients and senior leadership.Support account growth through upsell/cross-sell opportunities and customer retention.Strengths:Engagement leadership • Customer success • Agile delivery • Salesforce project management • Stakeholder communication • Risk and financial management • Team mentorship
Education
Pima Community College
AAS, Associate of Business Administration
2003 — 2005
University of Cincinnati
Accounting
1999 — 2000
Trailhead by Salesforce
Admin Trail, Salesforce Admin
2015
Wright State University
Accounting
1997 — 1999
Skills
- Cold Calling
- Social Media
- Team Building
- Management
- Business-to-Business (B2b)
- Business Analysis
- Budgets
- Advertising
- Sales Presentations
- Social Networking
- Marketing Strategy
- Time Management
- Selling
- Training
- Customer Satisfaction
- New Business Development
- Project Management
- Microsoft Office
- Sales
- Online Advertising
- Account Management
- Salesforce.com
- Organization
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Customer Relationship Management (Crm)
- Marketing
- Online Marketing
- Customer Service
- Business Development
- Lead Generation
- Project Coordination
- Crm
- B2b
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