Lance Radebaugh

About Lance Radebaugh

Highly successful managing global software development teams averaging 5-15 members. Chief catalyst for new product development and company innovation. Specialize managing on-time, on-budget IT solutions. Currently lead highly technical personnel in the delivery of enterprise IT solutions while aggressively growing operations and providing scalability. Certified in project management through Xavier University Project Management Certification Program. Effective organizing and managing projects from initiate to close in keeping with timelines and budgets. Focused but flexible exercising change control while ensuring quality control throughout project life-cycle. Proficient communicating status to project teams and sponsors. 15+ years’ experience administering, supporting and testing on the following operating systems: IBM OS/2 WARP 4 • MS Windows • MAC • IBM eServer iSeries (AS400) • Non-Workstation SysV Unix Systems (IBM AIX, HPUX and Sun Solaris) and Linux platforms. 15+ years’ experience administering and supporting a diverse set of network typologies including: Mainframe Coax • Twinax • Token Ring 4/16 • 10base2 • 10baseT • Wireless Skills & Experience: Project Manager (CPM) • Planning • Organization • Cross Functional Team Leadership • Software Development Process (SDLC) • Agile/SCRUM • Requirements Analysis • Software Documentation • Quality Assurance • Test Case Development/Management • Modular Test Case Design/Implementation

Experience

1. Manager - IT Operations

   Conduent

   Nov 2018 — Present · Lexington, KY, US

   Manage Conduent\'s Global Command Center, providing direct supervision and technical leadership to the team. • Manage day-to-day BAU tasks and ensure work activities are prioritized and completed in a timely fashion. • Monitor and enforce all policies, standards and procedures for the Global Command Center. • Assist with key Global Command Center initiatives and improvement activities (both technical and administrative). • Communicate with key players regarding operational issues, oversee and manage escalations, and notify senior management of high severity and chronic network issues. • Utilize internal tracking metrics, and other reporting mechanisms to generate KPI reports for internal use in order to identify operational and process improvement opportunities. • Utilize ServiceNOW to initiate and track problem tickets and generate various reporting to ensure SLA\'s are being met, review historic information, track performance, etc. • Utilize tools such as Netcool, Solarwinds Orion, LiveAction, LANSweeper to monitor and track global assets worldwide. • Maintain data integrity and reporting accuracy by ensuring all tools are in use, accurate, and functioning properly. • Oversee network engineers who trace and correct issues with routers, data switches and security appliances. • Track and validate health and performance of physical and virtual servers, infrastructure, and critical applications. • Develop tools based on business needs utilizing Microsoft Forms, Power Automate and Sharepoint lists. • Highly proficient with Power Automate and Sharepoint Administration and design. • Organizational Administrator for Everbridge Critical Event Management Platform • Manage Conduent\'s ETS Release Management team. • Stood up and manage the Global Command Center internship program • Other duties as required