Luke W.
Customer Success Manager ★ Account Executive ★ Product Development Specialist ➤ Inspiring Customer Engagement & Retention
- Role
- Customer Success Manager - Webex Collaboration at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Luke W.
The foundations of success are built on a clear vision, a determined focus, and a deep…
Experience
Customer Success Manager - Webex Collaboration
Sep 2019 — Present · Research Triangle Park, NC, US
Provides high-touch support across multiple stakeholders to ensure product adoption, strategic alignment, and effective cross-functional partnership. Serves as the internal voice of the customer, championing and advocating for customer experience best practices. Strengthens customer relations and experience management across the company through developing and implementing a Global Customer Success Handbook. Manages book of business with annual recurring revenue (ARR) in excess of $25 Million
Education
Belmont Abbey College
Business Management
2011 — 2012
East Carolina University
General Studies
2008 — 2010
Skills
- Sales Presentations
- Deal Closure
- Lead Generation
- Selling
- Start-Ups
- Account Management
- Direct Sales
- Strategic Selling
- Photocopier
- Strategic Planning
- Qualifying Prospects
- Product Development
- Saas
- Sales Management
- Solution Selling
- Sales
- Sales Process
- Sales Operations
- Value Selling
- Managed Print Services
- Customer Service
- Business Development
- Cold Calling
- Management
- Software Industry
- Crm
- Complex Sales
- Document Imaging
- Document Management
- Consultative Sales Professional
- Strategy
- Retail
- B2b
- Process Improvement
- Salesforce.com
- Consultative Selling Style
- Print Management
- Coaching
- Digital Printing
- Networking
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