Laura Rodriguez
Luxury Hospitality Leader | Founding Member Relations Manager at Ned’s Club DC | Expert in High-Touch Guest & Team Experience
- Role
- Member Relations Manager at The Ned & Ned's Club
- Location
- Bristol, RI, US
- LinkedIn followers
- 500 followers
About Laura Rodriguez
I’m a hospitality professional passionate about creating spaces where people feel truly seen, cared for, and connected. My background spans private clubs, luxury guest services, event execution, and relationship management—with a focus on high-performing teams and standout member experiences.At Ned’s Club DC, I helped open the property as founding Member Relations Manager. I led onboarding for over members, supported 30+ monthly events, and managed both reception and guest relations teams. My leadership is rooted in trust, active listening, and hands-on collaboration.I’ve also worked across hospitality and real estate, guiding clients through major life decisions with empathy and precision. A recent project protecting endangered rainforest in Colombia deepened my commitment to thoughtful, values-driven leadership.I’m excited to continue growing in luxury hospitality—bringing care, creativity, and thoughtful leadership to teams that value both excellence and heart.
Experience
Member Relations Manager
Dec 2024 — Present · Washington, DC, US
As Member Relations Manager for the launch of Ned’s Club Washington DC, I helped shape the foundation of member experience at one of the most exclusive private clubs in the city. In the lead-up to our opening and throughout our early growth, I wore two hats—overseeing the Club Reception team and leading the Member Relations department—ensuring seamless, elevated service at every touchpoint.I’ve built and managed high-performing teams with a focus on trust, autonomy, and care. My leadership style is rooted in active listening, hands-on collaboration, and emotional intelligence. I’ve been told by my team that they feel safe to grow under my guidance, that I lead without ego, and that I model the standard I expect—with authenticity and warmth.Highlights- Co-led the successful launch of club operations, training and managing the Club Reception team (4 people) during pre-opening and early operations- Currently supervise the Member Relations team (2 people), providing mentorship, conducting 90-day reviews, and fostering a culture of trust, growth, and support- Support the execution of over 30 member events each month, ensuring flawless logistics and personalized touchpoints- Led new member orientation for approximately 75% of our 1,500+ members, helping to establish long-term engagement from day one- Serve as a key point of contact for high-touch member concerns, balancing discretion, responsiveness, and genuine care- Played a central role in shaping our onboarding and engagement strategy during the club’s critical first six months.At the heart of everything I do is a commitment to making both members and team members feel seen, respected, and genuinely valued.
Education
Georgetown University
M.A., Communication, Culture & Technology
2011 — 2013
William & Mary
BA, Sociology and Hispanic Studies
2005 — 2009
Landmark
Team, Management, and Leadership
Skills
- Wordpress
- Management
- Strategy
- Powerpoint
- Microsoft Excel
- Project Management
- Javascript
- Microsoft Office
- Mobile Technology
- Leadership
- Access
- Google Docs
- Sms
- Mobile Design
- Html
- Sql
- Mobile Communications
- Mobile Internet
- Mobile Advertising
- Customer Service
- Mobile Marketing
- Mobile Applications
- Marketing
- Bulk Sms
- Public Speaking
- Social Media
- Xml
- Ubuntu
- Mobile Devices
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