L Phansalkar
EdTech Innovator | Software Engineer & Educator | Championing Inclusive, Data-Driven Learning Experiences
- Role
- Technical Support Engineer & Quality Assurance Specialist at Adyen
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About L Phansalkar
I’m a passionate advocate for technology-enhanced learning, blending hands-on technical…
Experience
Technical Support Engineer & Quality Assurance Specialist
Jan 2023 — Present · New York, NY, US
Resolved complex technical issues related to payment processing, terminal firmware, and hardware, applying analytical and troubleshooting skills transferable to EdTech software systems.Developed and refined QA guidelines, enhancing consistency and efficiency in evaluating technical and user-facing processes.Conducted quantitative and qualitative analyses of support metrics, identifying trends and implementing improvements—experience directly applicable to measuring learning outcomes and software efficacy.Led calibration sessions for QA volunteers, fostering clear evaluation standards and collaborative problem-solving.Spearheaded inclusivity initiatives, including company-wide pronoun resources and DEI programs, demonstrating ability to design culturally responsive learning environments.
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