Lowrie Taylor

About Lowrie Taylor

Dynamic and strategic leader successful in astute problem solving, process optimization, change management and weighing the impacts of actions/decisions across the enterprise. Highly effective in risk management and providing analytical and structured issue resolution while navigating ambiguity. Disability claims Subject Matter Expert. Strong platform of presentation skills, public speaking and training talents. Proven leader of Claims Analysts, Trainers and Benefit & Resolution Analysts.

Experience

1. Lead Claims Specialist, Long Term Disability

   MetLife

   Sep 2022 — Present

   Individual contributor role focused on managing a Long Term Disability (LTD) caseload for multiple key employers. Adjudicate and process claims according to best practices. • Work directly with customers, such as group disability employers or employees to gather necessary information to adjudicate disability claims. • Evaluate and manage claims that are complex financially and medically to prudently manage a block of business. • Provide excellent customer service using phone skills to establish a relationship with the employee and model a best in class customer service model. • Serve as a resource to the team to answer questions and provide guidance. • Evaluate medical records to determine disability outcomes. • Read and apply the policy provisions to the claims processing. • Write complex denial/termination letters, correctly citing the applicable policy terms and explaining the decision in a way the employee can understand.

Education

• Emory University

  Bachelor of Arts - BA

• University of North Carolina at Chapel Hill

  General Studies