Lovnish Dua
Manager | Driving Growth at GoMechanic | Ex-CARS24 | Ex-ibibo Group | Sales & Customer Service | Program Management | Business Development | CX | Process Excellence | Training & Implementations
- Role
- Operations Manager at GoMechanic.in
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lovnish Dua
I love to dig into customer problems being a customer as well and solve them with experience & technology, I create, scale and optimize teams to achieve better results. To accomplish this, I focus on key results, building like minded teams and quickly adapt to improvement and insights.I have enjoyed many executive and leadership positions throughout my career in Customer Support, Technical Sales, Analytics, NPS/CSAT, Team Development & Strategy. My personal and professional experiences have taught me following about myself :1. I put the Customer Centric approach at center of all that i do2. I seek data for my decisions3. I Love to win, but helping the team wins me with greater joy4. I tell great narratives that motivate5. I am constantly learning because i never settle6. I educate, refine and drive myself to be a better person7. I focus on making high-quality decisionsI enjoy meeting new people and hearing new perspectives.Domain Knowledge :Customer Support (B2C & B2B)| Work Force Management | Small Business Software | Quality & Training | Inbound/Outbound/Offline | Business Planning & Transition
Experience
Operations Manager
Jan 2026 — Present
Education
Delhi University
Executive MBA
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