Lovisha
Software Engineer @Zscaler
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WORK HISTORY
Software Engineer @Zscaler
Working as Windows Endpoint Engineer contributing to development of Zscaler Digital Experience in Zscaler Client Connector.*Drove digital experience and endpoint telemetry enhancements optimizing ZDX (Zscaler Digital Experience) monitoring, health diagnostics, and real-time analytics for enterprise endpoints for WindowsCore Contributions - Led end-to-end RUM native application implementation on client endpointSpearheaded security hardening: thumbprint analysis, SQL injection mitigation, payload filtering, threat modeling, and comprehensive design documentation with P0 test plans- Engineered Remote PCAP Storage and RUM (Real User Monitoring) features, integrating secure telemetry collection across UI/API backend components while maintaining zero-trust security standards- Enhanced ZDX health monitoring, logger infrastructure, and native app telemetry pipelines; resolved critical endpoint bugs and InstallBuilder issues to improve product stability.Cross-Functional Collaboration & Quality - Partnered with field teams, support engineers, and stakeholders to rapidly triage and resolve critical customer escalations, demonstrating strong ownership, technical leadership, and customer-centric focus- Collaborated with product management to deliver PM-driven features with unwavering emphasis on code quality, timely execution, and adherence to software engineering best practices- Actively contributed to code reviews, architectural discussions, and engineering standards, enhancing long-term codebase maintainability, scalability, and robustness across telemetry pipelines.
EDUCATION
Atam Vallabh Public School
High School
Dr B R Ambedkar National Institute of Technology, Jalandhar
Bachelor of Technology - BTech
ABOUT LOVISHA
Software Engineer @Zscaler || NITJ\'23 CH
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