Lovish Popli

About Lovish Popli

Associate Product Consultant at Cvent with 2.5+ years of experience in the SaaS and event technology space, and over 4.5 years in customer/client-facing roles. I specialize in client servicing, technical troubleshooting, and event setup, with strong expertise in Salesforce and Cvent’s event management solutions. At Cvent, I’ve developed deep proficiency in features such as Registrations, System Admin, Meetings Management, Surveys, and Abstract Management, among others. I thrive in high-impact support environments, ensuring clear communication, precise execution, and seamless event experiences for clients.

Experience

1. Associate Product Consultant

   Cvent

   Jan 2023 — Present · IN

   Serve as a key point of contact for clients on the events platform, addressing product queries and ensuring successful event setup- Troubleshoot and resolve complex product issues via phone, email, and remote sessions, focusing on deferred case resolution- Provide guidance on platform best practices, configuration, and optimization to enhance client event experiences- Utilize Salesforce for case tracking, follow-ups, and reporting to ensure high-quality support and timely resolution- Collaborate with cross-functional teams to escalate issues and improve overall product usability- Maintain high client satisfaction by delivering proactive, solution-oriented support- Work to improve Cvent Knowledge Base Articles by collecting content requests from the floor, reviewing articles for outdated or unclear information, and raising update requests through cases with the relevant teams to ensure accuracy and clarity.

Education

• Audiolife

  Diploma

  2015 — 2016

• Rajiv Gandhi Institute Of Management And Technology (RGIMT)

  Bachelor of Business Administration - BBA

  2012 — 2015