Lovish Juneja

Technical Support Specialist | Bachelor of Technology in Mechanical Engineering

Role: Technical Support Specialist at Limitless
Location: Chandigarh, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Lovish Juneja

In my current role as a technical support specialist, I am dedicated to providing top-tier customer support by leveraging our analytical skills and problem-solving abilities. I have successfully navigated complex challenges, ensuring customer satisfaction remains paramount. My background in mechanical engineering from CGC College of Engineering enhances my technical acumen, while my proficiency in Python and machine learning, gained through freelancing, contributes to our ability to offer advanced technical resolutions. I\'m committed to mastering these skills and exploring their applications in automation, Python and machine learning, deep learning data analysis, and more.

Experience

Technical Support Specialist
Limitless
Mar 2022 — Present

Education

CGC College of Engineering, Landran
Bachelor of Technology, Mechanical Engineering
2014 — 2018

Contact information

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Work email
•••••@limitlesstech.com
Personal email
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Current company

Limitless

IT Services and IT Consulting · 114 employees · Founded 2016 · London, United Kingdom

Our Mission is to empower anyone on the planet to earn money for providing brilliant service for the brands or topics they love. Limitless provides crowdsourced customer service and AI Training with qualified freelance experts on-demand, who are rewarded on a per resolved case basis. We offer 3 use cases: 1. Customer Success - When new or early-life customers unbox, activate, or connect their products they will be proactively offered the opportunity to chat with an experienced product expert to help them get the most out of their purchase. This reduces no-fault-found returns, attrition, increases upsell and improves Customer Lifetime Value (CLTV) 2. Customer Support - We route inbound digital support tickets to qualified product experts, sourced from your own customers who are rewarded on a per resolved case basis. Experts can do anything an agent can, such as accessing internal systems and handling sensitive data. Expect big benefits: Dramatic decrease in speed to competency - Huge elasticity to handle peaks and troughs - Massive increase in quality - Enormous reduction in costs 3. AI-Training - our AI-Training solution enables us to source exceptional talent around the world to train AI models with the collection, annotation and evaluation of data. Reduce reliance on expensive in-house or outsourced teams, accelerate your time to market and add in enormous flexibility to scale resources up and down without commercial penalty. The Limitless Solution comprises of: 1, The Experts - we source, onboard, manage and reward them 2. Our award winning AI powered SmartCrowd platform, which handles the messaging, routing, matching, onboarding and quality. The Managed Service that delivers the performance, metrics reporting and insights.

limitlesstech.com

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About Lovish Juneja

Experience

Technical Support Specialist

Education

CGC College of Engineering, Landran

Find verified contacts for anyone on LinkedIn