Lovie Lee

About Lovie Lee

I am an experienced Systems Administrator and Systems Engineer with a strong foundation in IT operations, systems management, and infrastructure security. Over the past decade, I have supported security teams, implemented hardened configurations, and maintained operational integrity across enterprise environments. My technical expertise and operational understanding allow me to identify, mitigate, and prevent risks effectively.My background in systems engineering helps me connect infrastructure performance with security outcomes. I bring extensive experience in systems management, identity and access control, and compliance, along with a proven ability to troubleshoot and maintain complex environments. I have also provided high-level support to end users and executives, ensuring reliability, confidentiality, and seamless technology experiences across all levels of an organization.Earlier in my career, I led help desk teams and guided users on best practices, phishing awareness, and secure technology use. That hands-on leadership experience gave me valuable insight into the human side of cybersecurity and how user behavior affects organizational safety.I continue to strengthen my expertise through hands-on labs, professional development, and training in areas such as:• Security Operations Center (SOC) workflows• Incident detection and triage• Threat hunting and log analysis• SIEM tools and security monitoring• Identity and Access Management (IAM)• Cloud and endpoint securityI excel in environments that require precision, accountability, and resilience. My goal is to protect systems, empower teams, and enhance the security posture of the organizations I serve.

Experience

1. Sr Associate Technology Operations Professional

   Wawa, Inc.

   Feb 2024 — Present · Media, PA, US

   Leading Wawa\'s IT Associate Technology Operations team, focusing on user experience, endpoint management, asset tracking, and creating run books for daily operations technicians to resolve issues affecting corporate and retail locations.• Identifying and implementing solutions to improve efficiency and enhance user satisfaction through continuous process improvements and proactive support.• Managing IT asset inventory to ensure accurate tracking and efficient allocation of resources.• Administering SharePoint to manage content, improve collaboration, and streamline workflows.

Education

• ITT Technical Institute-Philadelphia

  Associate Degree, Computer Networking Systems and Security

  2011 — 2014

• Canterbury University

  Bachelor Degree, Business Administration and Business Management

  2004 — 2007

Skills

• Computer Building
• Mobile Device Management
• Software Installation
• Management
• Hyper-V
• Vmware Workstation
• Microsoft Word
• Computer Repair
• Mortgage Servicing
• Microsoft Exchange
• Storage Virtualization
• Network Administration
• Financial Accounting
• Tcp/Ip Protocols
• Reverse Mortgages
• Networking
• Multi-Line Phone
• Leadership
• Wireless Networking
• Accurate Record Keeping
• System Administration
• Virus Removal
• Database Restoring
• Loss Prevention Strategies
• Virtualization
• Customer Service
• Computer Network Operations
• Data Recovery
• Information Security Awareness
• Powerpoint
• Microsoft Excel
• Computer Hardware Assembly
• Tcp/Ip
• Home Automation
• Microsoft Office
• Outlook
• Building Strong Business Relationships
• Laptops
• Loss Prevention
• Osi Model