Lovely A.
Assistant Manager- Client Services & Operations | Ex-TaskUs
- Role
- Assistant Manager, Operations at Concentrix
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Lovely A.
Experienced Operations Assistant Manager, Six Sigma Yellow Belt certified, with expertise…
Experience
Assistant Manager, Operations
Dec 2023 — Present · Pune, IN
Oversaw the optimization of employee productivity and quality performance through the implementation of comprehensive scorecard metrics, ensuring alignment with organizational goals and key performance indicators (KPIs).Supervised a high-performing team of 15+ operations associates, providing consistent coaching, mentorship, and targeted feedback to drive continuous improvement and professional development.Achieved 100% of KPIs, consistently surpassing several performance targets, while fostering a culture of excellence and accountability. Spearheaded people management initiatives within the team, promoting a results-driven, high-morale environment. Collaborated closely with HR and senior leadership to manage employee disciplinary actions, ensuring fair and effective resolution while maintaining organizational integrity.Engaged directly with clients to facilitate process improvements, address feedback, and implement strategic enhancements, thereby elevating customer satisfaction and driving operational excellence.
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