Lovely Gupta
Quality Management Consultant | Strategy & IT | IIM Kozhikode | Stanford Certified | Scholar
- Role
- Sw Solution Manager at Ericsson
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lovely Gupta
I am an experienced professional with over 15 years of expertise in the telecommunications industry, all within Ericsson. Starting as an intern and progressing into management, I have consistently delivered results across various roles, from Individual contributor to line management, focusing on solutions, customer experience, and quality management. My current role as SW Solution Manager has me at the forefront of executing software upgrade programs and ensuring service excellence. Our team works tirelessly to meet customer quality requirements and continuously improve operations. By analyzing key trends and KPIs, we provide valuable insights that shape strategic decisions and foster robust customer relationships.With a strong background in operations control and process management, I\'ve supported the integration of New Products and streamlined service delivery. My commitment to enhancing ways of working, alongside a focus on building trust and problem-solving, has advanced organizational effectiveness. In collaboration with global teams, we have elevated competence, knowledge practices, and operational governance.
Experience
Sw Solution Manager
Sep 2024 — Present · Gurugram, IN
Supporting CUs in MOAI in planning, preparing, and executing SW upgrade programs*Solicit feedback from customers and customer units to assess whether their quality requirements are met*Perform timely analytics of key trends and KPI performance data and submit detailed reports to appropriate executives and key stakeholder*Work with relevant stakeholders in the MA and PEU to map and prioritize customer projects, develop strategy and actions together with CU per customer*Developing, recommending, training, and running knowledge sessions around sw quality management, best practices, and quality assurance
Education
Amity Institute of Telecom Technology & Management,Noida (U
Bachelor of Technology (B.Tech.), Electronics & Telecommunications
2007 — 2011
AITTM
B.TECH, TELECOM
2007 — 2011
Indian Institute of Management, Kozhikode
Master of Business Administration - MBA
2019 — 2021
Skills
- Windows
- Gsm
- Product Management
- Lte
- Microsoft Office
- Telecommunications
- 3g
- Wcdma
- Umts
- C++
- Matlab
- Java
- Sql
- Linux
- C
- Html
- Unix
- Teamwork
- Operating Systems
- Team Management
- Rnc
- Cdma
- Microsoft Excel
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.