Lovedeep Singh

IT Support Specialist @Pearl Technologies Ltd

Brampton, ON, CA

Creating or disabling user in Okta/AD/AAD as per IT setup request form received from HR department.• Providing and managing access for new and current employees as per IT security policies, followed by appropriate approvals.• Administrating MS Exchange as well as O365 admin center for well-organized mailing and licensing structure.• Documenting all the IT activities including but not limited to onboarding/off boarding, change logs, access distribution and test cases for ongoing migrations.• Monitoring/Managing end user devices/servers/cellphones/Mac using Intune, BeyondTrust and NinjaRMM. • Providing priority support to P1 tickets on Zendesk ticketing system with appropriate escalation notes.• Providing L1 and L2 support to Network Team for ongoing LAN/WLAN and RBAC projects such as Portnox Clear and ArubaCentral implementation.• Administrating various other portals such as LastPass vault, DUO(MFA), Papercut, BOX, OpenPath, Zendesk, MS Teams, CyberArk(PAM) and Exclaimer.• Worked closely on RBAC projects such as CloudFlare and Portnox testing/onboarding, promoting Zero Trust topology on Network access.• Working closely with other non-technical teams for R&D and suggesting solutions to the various problems faced by them.

Lambton College

Post Graduate Certificate, Wireless Networking

Punjab Technical University

Bachelor of Technology - BTech, Computer Science and Engineering