Lovedeep Dalla
Principal Healthcare Implementation Consultant | Care Management SME
- Role
- Business Analyst Manager at Nuna Inc.
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Lovedeep Dalla
I have 12 years of experience in leading implementations from concept to launch for…
Experience
Business Analyst Manager
Sep 2021 — Present
During my tenure at Nuna, I played a pivotal role as a key stakeholder in the design, development, and successful launch of the EOC (Episodes of Care) VBC program. This program empowered our health plan customer to effectively analyze contracting opportunities, model and create budgets for contracts, and facilitate timely payments to provider partners.<>Successfully led the requirements gathering, user acceptance testing, release deployment, and sign-off process, ensuring precise project scope and minimal scope creep.<>Championed collaborative design sessions, fostering the creation of intuitive, user-centric features in close partnership with Product and Engineering teams.<>Performed data analysis to design customized solutions and generate ad-hoc reports.<>Developed comprehensive training manuals, conducted biweekly product demonstrations, and promptly resolved customer support tickets to ensure a seamless user experience and high customer satisfaction.<>Established and expanded the Business Analyst Department into a team of three analysts, enabling multiple successful implementations.
Education
San Jose State University
Master's Degree
Thapar Institute of Engineering and Technology
Bachelor's Degree
Skills
- Quality Assurance
- Requirements Gathering
- Visio
- Project Management
- Software Documentation
- Sdlc
- User Acceptance Testing
- Healthcare
- Business Analysis
- Business Process
- Business Intelligence
- Requirements Analysis
- Business Requirements
- Sql
- Microsoft Sql Server
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