Akshay Agrawal
Customer Growth || Customer Retention || Services Sales || Services Consulting || Car Lover || Watch Enthusiast
- Role
- Sr Customer Success Manager at Flexera
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Akshay Agrawal
Customer Success Manager at Automation Anywhere for the organization\'s top accounts focusing on protecting a high percentage of ARR, increasing NPS scores, increasing customer satisfaction, and ensuring full adoption of the automation solutions to meet the business needs. Prior to Automation Anywhere, I was a Customer Success Manager at Flexera for enterprise-level organizations focusing on protecting about 8% of ARR of Flexera (as of 2018), increasing NPS scores, building success plans, documenting business objectives, and performing health checks - all with a high touch.Prior to Flexera, I created new Services offerings to offset lower Service utilization due to a move towards Cloud and generated $5.5M in additional services revenue on a team of two within 15 months of breaking ground.I also volunteer as a board member at Verde Valley School with a focus on improving technology solutions within the different systems of record for Advancement. We are currently selecting and implementing a new database system that will be used school-wide.I started my career with CA Technologies as a technical consultant with large enterprise customers for 5 years with consistently high ratings, and utilization target achieved 4 out of 5 years.I love being a grease money, and have owned and worked on a good number of automobiles. I also own a small business renting out vehicles on Turo, and publishing edited drone videos on Youtube.Some of the beauties I have Acura 3.5RL2004 Hyundai Jaguar XJ82005 Mini Cooper1963 Ford Thunderbird (twice)2007 BMW 328xi 2009 BMW 335i2013 BMW Mazda Miata2004 Mini Cooper S2014 Chevy Corvette2017 Ford Mustang GT2003 Hyundai Accent2011 BMW 535i2015 Mercedes C30•••13 BMW 328i2017 Jaguar F-Type2017 Toyota Yaris iA2017 Nissan Sentra2015 Corvette Stingray2016 Mini Cooper2015 Mini Cooper S2020 Chevy Corvette2014 BMW 550i2021 Chevy Corvette2022 Chevy Corvette2014 BMW X5*2022 Tesla Model Y2022 Tesla Model X2015 BMW M42023 Honda Civic Type R2009 Lamborghini Gallardo2015 BMW X5M2016 Mercedes AMG GT S*
Experience
Sr Customer Success Manager
Nov 2024 — Present · US
Manage 8-10 accounts among the 150 most strategic accounts to Flexera. Run Value Realization Workshops to create Business Outcomes that align with the goals of the organization.
Education
Verde Valley School
High School Diploma with AP
2004 — 2006
Arizona State University
Bachelor of Science, Electrical and Electronic Engineering
2006 — 2010
Overseas Family School
Middle School
2001 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.