Love Agbafor

Project manager/customer service representative

Role
Customer Service Representative at Arise
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Love Agbafor

Reliable, professional, and devoted customer service representative with 5+ years of experience, bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service – oriented behavior, understanding customerdesires and providing customized solutions to build loyalty.

Experience

  1. Customer Service Representative

    Arise

    Dec 2022 — Present · US

    Answer 40+ daily customer telephone calls to avoid on-hold wait times.• Maintain customer satisfaction with forward thinking strategies focused on addressing customerneeds and resolving concerns.• Offer customer advice and assistance, paying attention to particular needs or wants.• Records 25% increase in customer satisfaction• Provide an excellent customer service keeping less than a 10% cancellation rate.

Education

  • University of Portsmouth

    Master of Arts - MA

  • Covenant University

    Bachelor's degree

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Love Agbafor — Customer Service Representative at Arise in Houston, TX, US | Unifers