Lourdes Ashamalla

About Lourdes Ashamalla

15+ Years as an Operations Leader | Bringing Clarity, Alignment & ResultsI’ve always approached my work with an operations mindset, finding ways to bring structure, improve processes, and keep teams aligned so we can deliver great results. Over the years, I’ve overseen everything from HR, training, accounting, and client experience as VP of Quality Assurance, to building PMO structures, dashboards, and delivery frameworks that help teams and leaders stay on track. I’ve led teams and clients through acquisitions and transitions, making sure everything stays connected and nothing falls through the cracks. At the heart of it, I love taking on complex challenges, creating clarity where it feels messy, and making sure the day-to-day execution always ties back to the bigger picture and all while keeping people at the center of the work.• 18+ Years in the Managed Service Provider (MSP) IndustryI’ve worked in the MSP space since 2006, bringing nearly two decades of experience in service delivery, operations, and client strategy. I’ve been with the same company (Network Alliance, now Ntiva) since 2006, which is proof that commitment and loyalty are core values for me.• 24+ Years of Project Leadership | Agile & People-First MindsetI started my career in audit, approaching every engagement like a project with planning, risk management, and clear deliverables. Since then, I’ve led a wide range of initiatives: scaling service lines, driving client migrations, launching new offerings, and building PMO and vCIO practices. As a PMP and Scrum Master, I blend structure and flexibility to deliver business value, foster collaboration, and keep teams and clients aligned. I thrive on bringing clarity to complex challenges, enabling teams to deliver, and keeping people at the heart of every project.• Over 7 Years in Public Accounting I spent more than seven years in public accounting at the start of my career, where I gained a deep understanding of financial operations, audits, and business fundamentals. That financial acumen has served me throughout my career and continues to be a critical skill as I lead a department. It’s one of the reasons I went back to earn my Master’s degree—because as a leader responsible for delivery and operations, understanding the financial side of the business is non-negotiable.• Awarded Unit Appreciation Rights – Ntiva (September 2022)In recognition of my contributions to the company’s growth, value, and marketability, I was granted Unit Appreciation Rights (UARs) by Ntiva.

Experience

1. Senior Director of Ai and Digital Transformation Delivery

   Ntiva, Inc.

   Sep 2023 — Present

   Spearhead the Project Management Office (PMO) and sit on the leadership team, driving the operational strategy and day-to-day efficiency of our AI & Digital Transformation practice. Responsible for all delivery, ensuring projects are executed successfully from start to finish. Lead cross-functional teams, including project managers, business analysts, and designers. Regularly partner with Sales, Marketing, and Finance to ensure the successful launch and delivery of our services. Serve as Scrum Master and primary escalation point for all engagements, proactively managing risks and ensuring on-time, on-budget delivery.

Education

• Stetson University

  BA, Accounting

• Stetson University

  Master of Accountancy (Assurance, Reporting & Data Analytics)

Skills

• Cpa
• Auditing
• Business Process Improvement
• Internal Audit
• Accounting
• Internal Controls
• Sarbanes-Oxley Act
• Gaap
• Sec Filings
• Program Management
• Strategic Planning
• Leadership
• Management
• Financial Reporting
• Analysis
• Assurance
• Tax Preparation
• Crm
• Forensic Accounting
• Financial Analysis
• Income Tax
• Process Improvement
• Corporate Tax
• Tax