Lourdes Joy Lam
- Role
- Technical Business Analyst at Tyler Technologies
- Location
- Frankfort, KY, US
- LinkedIn followers
- 500 followers
About Lourdes Joy Lam
Dynamic and results-driven Associate Project Manager with an exceptional 15-year track…
Experience
Technical Business Analyst
May 2023 — Present · Frankfort, KY, US
Led the creation and refinement of User Stories, prioritized backlogs in Azure DevOps, and executed user acceptance testing, ensuring seamless Go-Live and post-Go-Live validation across multiple projects • Translated complex state client requirements into thousands of actionable User Stories and comprehensive process diagrams, enhancing project clarity and execution. • Investigated system issues, collaborating closely with the IT teams to write up well- structured Bug tickets, streamlining issue resolution • Managed projects for four state agencies, providing dedicated 8x5 application support via phone, email, and Salesforce case management covering Licensing, E-commerce Stores, Online Learning Systems, and SharePoint website administration. • Partnered with stakeholders to integrate legislative law changes into the application architecture, achieving 100% on-time delivery and ensuring regulatory compliance. • Created critical project management documentations, including Service Level Agreements, Statement of Work, and Change Requests, providing essential insights for funding and scope decisions. • Assisted Project Managers in the launch of data management and back-office projects across five state agencies, driving improvements in scalability, efficiency, and accessibility. • Conducted training sessions for state agency clients and internal stakeholders, ensuring smooth adoption and optimal utilization of systems. • Collaborated with developers, UX/UI designers, and agency clients to enhance application and website User Experience, aligning solutions with user needs. • Spearheaded digital transformation efforts, converting paper-based forms and reports into interactive digital solutions, integrating online payments for improved accessibility and efficiency. • Actively participated in Pre-Sprint and Sprint planning, refining backlogs and optimizing bug resolution strategies for continuous product improvement.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.