Louise O.
Call Center Agent
- Role
- Call Center Agent at Dialamerica
- Location
- Johnstown, PA, US
- LinkedIn followers
- 500 followers
About Louise O.
QA Test Director | Development Director | Manager | Lead | Project Manager |…
Experience
Call Center Agent
Feb 2021 — Present · Orlando, FL, US
Call Center – Orlando, FL• Worked in Call Center for 6 months.• Processed Inbound and outbound calls.• Trained and worked on multiple types of campaigns/accounts: activate new credit cards; capture proxy votes for shareholders’ meetings; schedule eye appointments.• Capable of switching between 5 campaigns/accounts as business dictated on an hourly/daily basis. Work From Home – Pittsburgh, PA• Transferred from reporting out of the Orlando office to Pittsburgh office due to moving to Johnstown, PA.• Currently setting up to begin WFH.
Education
George Washington University
Master’s Certificate in Project Management
Valencia College
Business
Skills
- Telecommunications
- Test Cases
- Analysis
- Leadership
- Microsoft Office
- Process Improvement
- Consulting
- Agile Environment
- Testing Process
- Software Quality Assurance
- Agile Testing
- Project Management
- Microsoft Project
- Quality Center
- Program Management
- Software Project Management
- Crm
- Ms Project
- Strategy
- Strategic Planning
- Product Management
- Test Planning
- Change Management
- Oracle
- Requirements Analysis
- Regression Testing
- Vendor Management
- Business Analysis
- Quality Consulting
- Team Leadership
- Hp Quality Center
- Software Documentation
- Sdlc
- Quality Assurance Processes
- Quality Assurance
- Sharepoint
- Testing
- Software Development
- Scrum
- Test Management
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