Louise Walters
Engagement Strategist @Sercante
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WORK HISTORY
Engagement Strategist @Sercante
GB
SKILLS
ABOUT LOUISE WALTERS
I’m an Engagement Strategist specialising in Marketing Automation and Email Deliverability with over 13 years of experience in technical support, case management, and cross-functional collaboration. I help clients optimise email performance by ensuring compliance and managing deliverability challenges. With expertise in critical incident communication, documentation, and escalations, I’ve also trained and supported sales and technical support teams across the EMEA region. I’m passionate about driving customer success, improving internal processes, and contributing to high-performing teams.
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