Louise Vongphrachanh
Designer @Synthpop - Healthcare Ai
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WORK HISTORY
Designer @Synthpop - Healthcare Ai
San Francisco, CA, US
EDUCATION
Carnegie Mellon University
Master's degree
University of Michigan
Informatics
ABOUT LOUISE VONGPHRACHANH
Former UX Research Lead at Cash App, I created the customer research function and lead end-to-end research projects for one of the fastest-growing fintech platforms. With over 10 years of experience in the tech industry and a Master\'s degree in Human-Computer Interaction, I bring a unique combination of skills and expertise to the table. I collaborate with design, product, and engineering teams to understand customer needs and behaviors through various research methods, such as surveys, interviews, usability tests, and analytics. I also leverage my machine learning knowledge and certifications to design and implement data-driven solutions that enhance the user experience and drive business outcomes. I am passionate about working with teams that are building inventive and impactful products that make money management easier and more accessible for millions of users.
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