Louise Regouby
Customer Success Project Manager @Foodgates
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WORK HISTORY
Customer Success Project Manager @Foodgates
Online BtoB platform for the sale of wines and food products of excellence for the Chinese market-Onboarding and training of new customers of the platform -Account management: Personalized customer relationship, support and advice via different channels. Management and prioritization of customer requests and use of CRM tools. Loyalty, and study of customer feedback-Operations and strategy: Implementation and monitoring of KPIs, data analysis and reporting. Close collaboration with the Product and Tech teams to integrate customer feedback and ideas into the development and evolution of the platform, processes and services-Business Development: Sourcing, participation in various exhibitions.
EDUCATION
Sun Yat-sen University
Master 1 (Exchange Student), Guangzhou, China
Lycée Carnot, Paris 17e
CPGE Prépa Economique et Commerciale Option Scientifique
MBS School of Business
Master 2 (M2), Strategy & Project Management
ABOUT LOUISE REGOUBY
4+ years of experience in Customer Success Project Management in various organizations and during various projects, in France and abroad, always carried out successfully.\'Customer-driven\', I like challenges and I am committed to building a career in a multicultural, innovative and growing company- Enthusiastic, resilient and proactive - Development within a multicultural and international environment - 25+ countries explored
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