Louise Jones

Assistant Vice President, Customer Development at MAPFRE

Role
AVP, Customer Development at MAPFRE
Location
North Grafton, MA, US
LinkedIn followers
500 followers

About Louise Jones

CUSTOMER EXPERIENCE, PROCESS MANAGEMENT AND OPERATIONS LEADER with extensive experience leading multi-site, start-up, or turnaround efforts across various disciplines including contact centers, human resources, information technology, learning and development, product compliance, and transaction processing. Expert qualifications include customer experience management programs, continuous improvement, Voice of the Customer programs, process improvement, systems implementation, and change management. Driven to succeed self-starter with strong, proactive worth ethic, and track record delivering results and building high performing teams.

Experience

  1. AVP, Customer Development

    MAPFRE

    Jul 2020 — Present

Education

  • Saint Anselm College

    Theology

  • Boston University

    Master's Certificate, Project Management

    1998

  • Nichols College

    MBA, Business Administration

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Louise Jones — AVP, Customer Development at MAPFRE in North Grafton, MA, US | Unifers