Louise H.
Director (Consulting, Learning & Operations) @Elevate International
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WORK HISTORY
Director (Consulting, Learning & Operations) @Elevate International
Norwich, GB
Leading on all things consulting, performance improvement and learning design. Our main goal is to help our clients uplift performance whether that be sales, service, leadership or retention.With over 20 years experience in contact centres.From interim consultancy to virtual, digital and face to face learning, we pride ourselves in creating cutting edge content whilst providing project management, comms and operational support to clients.Utilising digital, micro learning, virtual and face to face to combine a blended learning experience- Managing and designing front line customer service and leadership content both face to face, virtual and digital- Creating and executing Learning Strategies- Managing and designing interactive digital tools for training programmes and embedding learning - Managing and designing end to end apprenticeship programme for leaders - Designing content for online training hubs / microsites to train online- Design of recruitment events- Building key relationships with internal and external stakeholders - Operational support- Interim business consultancy, process improvements, & automation - Personal development planning and coaching from junior staff through to executives
ABOUT LOUISE H.
Passionate about people and process development with the customer at the heart of everything. From leading teams to project managing to designing learning programmes, designing face to face and digital learning and online training hubs, if it’s about developing people, that’s what I do! I’m an experienced Operational & Learning and Development professional (over 20 years!) with a demonstrated history of leading, project managing, leading transformation projects, improving customer experience, designing and delivering performance improvement programmes in Sales, Service and Leadership. I love people, and have a great ability to build relationships internally and externally. Always go the extra mile and add value to any business I work with!
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