Louise Gouveia

WORK HISTORY

EDUCATION

ABOUT LOUISE GOUVEIA

A proactive, results driven, and collaborative HR Advisor specialising in retail HR, onboarding and recruitment, with over 15 years of experience in store management of several successful retail stores, including high street, retail park, city centre, arterial route and multi-site management. Through continuous engagement, coaching, introduction of innovative sales strategies, performance management and individual review, has positioned stores to consistently achieve against multiple KPIs, customer satisfaction scores and compliance metricsPossessing a meticulous eye for detail in every area of retail management combined with a natural flare for being able to motivate staff and deliver exceptional results against tough circumstances whilst being under pressure. An articulate and assured communicator, people motivator and effective trainer, specifically with retail management teams, who is skilled in achieving employee buy in to achieve personal and organisational goals. Customer Engagement Audit & Compliance Client Relationship Management Performance Management World-Class Customer Service Stock Control/Loss Prevention Marketing Promotions & Events Back Office Operations/Admin Staff Training & Development Store Management HR/Disciplinary Procedures Brand Ambassador Identifying Sales Opportunities Staff Recruitment Exceeding Sales/KPI Targets Merchandising/Store Standards Staff Rotas/Scheduling Budgeting/Forecasting/P&L