Louise Baldwin

Client Manager @Sentric

Liverpool, GB

Delivering a first-class relationship & reporting service to Sentric Music Group’s key clients. Playing an integral part in coordinating our operational stakeholders to maximise claims and revenue for our catalogues – all while keeping clients informed of the comprehensive work we undertake for them in the process.> Ensuring a seamless, first-class experience for all Sentric Music’s clients - from initial dialogue through to signed and ongoing partnerships - using agile work practices to deliver service timely and to set standards with consistent communication.> Client Manager for a select group of clients and coordinate department activities in line with agreed service standards-ensuring that all clients receive proactive communication through regular calls and meetings- delivering comprehensive reporting and analytics to clients- in liaison with clients, develop an ongoing strategy on how to maximiseclients’ publishing earnings.> Contributing to the development of Sentric Music Group’s processes surrounding client interaction, financial reporting and relationship-building. Drive a high level of operational focus, co-operation and inter-communication between the various departments in order to service clients to agreed standards.> Contributing to Client Management team meetings, help formulate clear actions, goals and targets for the team with a focus on delivery for managed clients.> Ensuring regular meetings are held with other operational stakeholders and teams, setting out clear actions and addressing any barriers for delivering client services to the highest standard.> Working with relevant departments to coordinate catalogue ingestion into administration systems, collate internal catalogue activity data as required for client reports, i.e. number of works registered, income claims made, sync placements, and ensuring clients receive comprehensive financial reporting in line with set timeframes.

Preston College

BTEC National Diploma, Popular Music

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Electronic Music Production (Advanced Production Techniques)

The University of Salford

Bachelor of Science - BS, Music & Media Management (Top Up)

City College Manchester

HND, Music & New Media Management

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Electronic Music Production (Creative Production & Remix)