Louis Brown

About Louis Brown

My career has centered on helping large, complex organizations navigate transformation with clarity, discipline, and measurable impact. I’ve led modernization efforts across primarily banking and insurance where regulatory pressure, operational complexity, and cultural inertia converge. My work has consistently focused on turning ambitious strategies into executable, sustainable changes.I’ve guided transformation execution for a 1,400‑person global Treasury organization, building the structures, processes, and leadership routines needed to deliver on high‑stakes regulatory commitments. Whether designing an AI‑enabled workforce demand and capacity model, establishing early‑warning risk indicators, or drafting regulatory documents, my focus has been on creating transparency, reducing risk, and enabling better and faster decision making. I’m at my best when the stakes are high and the path forward requires both analytical rigor and thoughtful stakeholder engagement.At MetLife leading business transformations across Claims, Underwriting, IT, and Global Operations. Those years shaped my belief that transformation is ultimately about people, how they work, how they solve problems, and how they adapt to new expectations. I learned how to diagnose operational challenges, design future‑state processes, and build the cultural and capability foundations that allow improvements to stick. The results ranged from multimillion‑dollar efficiencies to meaningful gains in customer satisfaction and employee engagement.Along the way, I’ve partnered with consulting teams, business leaders, and technical organizations to embed new ways of working, introduce automation, and strengthen organizational readiness. My work has spanned operating model design, process reengineering/improvement, change management, performance measurement, and leadership coaching—always with the goal of helping organizations operate with greater clarity, alignment, and resilience.I’m driven by the belief that transformation is not a project—it’s a capability. And I’m energized by roles where I can help build that capability, connect strategy to execution, and guide teams through the kind of change that elevates business performance and strengthens culture.

Experience

1. Senior Vice President, Transformation Execution

   Citi

   May 2022 — Present · New York, NY, US

   Coordinated transformation execution and change management for Citi\'s Capital/Treasury organization, ensuring alignment with strategic commitments. • Implemented an AI-assisted Demand and Capacity process for an organization with 1,400 roles, reducing completion time by 60% by leveraging AI augmentation. • Achieved a 15% reduction in time-to-hire through effective workforce management coordination.

Education

• Fordham Gabelli School of Business

  Master of Business Administration - MBA, Managment and Finance

• United States Naval Academy

  Bachelor of Science - BS, Political Science and Government

Skills

• Lean Six Sigma
• Management Consulting
• Budgets
• Finance
• Change Management
• Crm
• Process Improvement
• Black Belt
• Analysis
• Cross-Functional Team Leadership
• Leadership
• Project Planning
• Program Management
• Training
• Business Strategy
• Financial Analysis
• Six Sigma
• Business Process
• Project Management
• Management
• Team Building
• Executive Management
• Team Leadership
• Business Planning
• Operations Management
• Financial Modeling
• Strategic Planning
• Business Development