Louisa McDonald
Sales Operations Analyst @General Motors
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WORK HISTORY
Sales Operations Analyst @General Motors
Identified systemic onboarding friction and led the design and pilot of an automated escalation tracking solution, partnering with Innovation and AI teams to modernize workflows, enable self‑service case updates, and establish a scalable foundation for enterprise integration and operational insights.• Influenced senior‑leader alignment on high‑friction onboarding processes by elevating recurring operational pain points and translating frontline feedback into clear, educational materials, driving productive dialogue and sustained support for future process modernization.• Assumed enterprise‑level ownership outside core retail scope to redesign a complex Fleet customer consent process, facilitating alignment between Operations and Legal to strengthen compliance and drive a ~90% reduction in manual effort.
EDUCATION
Georgia State University Perimeter College
Associate of Science - AS, Business Administration and Management, General
Gymnasium Sottrum
High School Diploma, including one year of undergraduate studies
University of North Georgia
Bachelor of Business Administration - BBA, General Concentration
ABOUT LOUISA MCDONALD
I’m a driven, people-oriented professional and a native German who independently immigrated to the U.S. in 2017. My journey has been shaped by resilience, curiosity, and a passion for continuous learning.In my current role as a Sales Operations Analyst, I develop tools and generate insights that empower Sales Enablement to enhance the onboarding experience for our customers. My work is rooted in a customer-centric mindset and a commitment to operational excellence.Previously, I served as a Customer Experience Analyst in a strategic capacity, collaborating with stakeholders to drive improvements in NPS and CSAT. I’ve also taken on additional assignments to strengthen my data analytics capabilities and led efforts to improve communications for GM’s European Connections Employee Resource Group.
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