Louisa Sharp
Head of Service Relationships @Dixons Academies Trust
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WORK HISTORY
Head of Service Relationships @Dixons Academies Trust
GB
EDUCATION
CIPFA
Accounting and Business/Management
ICS Learn
Level 7 HRM, Human Resources Management and Services
SBM Partnerships
Diploma in School Business Management, Business, Management, Marketing, and Related Support Services
Chartered Management Institute
Higher National Diploma, Management and Leadership
Bradford College
Higher National Diploma, Tourism and Travel Services Management
ABOUT LOUISA SHARP
I am an experienced operational leader specialising in service relationship management, organisational change and business services transformation within the education sector.As Head of Service Relationships at Dixons Academies, I play a central role in shaping, embedding and continuously improving our trust‑wide Business Services operating model — now recognised as sector‑leading for its clarity, consistency and performance. My work focuses on building strong partnerships with academies, ensuring services are high‑quality, transparent and easy to access, and using insight, coaching and feedback to drive meaningful improvement.Over recent years, I have been closely involved in the design and implementation of major trust-wide change programmes, including service centralisation, operational redesign, and the introduction of service management systems and performance frameworks. This has strengthened our culture of accountability, customer focus and continuous improvement across all business services.I care deeply about the Dixons Difference — high expectations, a relentless can‑do mentality, and the belief that culture, team spirit and psychological safety are the foundation of great work. I am motivated by helping teams grow, navigate change confidently, and realise their potential. Supporting others to succeed is a core part of who I am as a leader.Driven by a commitment to mastery, autonomy and purpose, I’m passionate about exploring what a truly mature business service should look like — using innovation, insight and collaboration to help our trust deliver exceptional support so our schools can focus on what matters most: our mission.
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