Louisa Martin
Governance Manager @BT Group
Doncaster, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Governance Manager @BT Group
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SKILLS
Quality AuditingProject DeliveryWebchat/Live ChatAnalyticsBusiness StrategyCustomer OrientedTeam ManagementCall CentersBusiness DevelopmentProjectBusiness Process ImprovementSocial MediaSenior Stakeholder ManagementNet Promoter ScoreBusiness TransformationBusiness RequirementsCustomer ServiceCustomer Journey MappingCustomer ExperienceStrong Business AcumenCustomer EngagementCommercially Aware
ABOUT LOUISA MARTIN
Product Owner and Manager with 20 years\' experience in customer-centric design, specialising in\\ndata-driven digital products. Enthusiastic about fostering team growth and leadership.
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