Louis Riad
Retail Services Data Analytics Governance
- Role
- Data Analytics Lead Analyst at Citi
- Location
- Tarpon Springs, FL, US
- LinkedIn followers
- 500 followers
About Louis Riad
Part of the development team worked in Vodafone Egypt Operator start up at 1998 for-…
Experience
Data Analytics Lead Analyst
Jun 2021 — Present · Tampa, FL, US
RPA use cases change analysis, testing and change management using UIPath platform: Conduct scope definition and review sessions with Business and IT for RPA use cases pipeline in light of ITILmethodology Help in documenting business requirements and gather approvals from stakeholders to start implementation Facilitate technical design sessions with Business Analysts and IT resources to document new Bot SolutionDesign. Assist in RPA bots configurations in UIPath Orchestartor and setup in lower environments Request Functional IDs and licenses for new bots in ServiceNow Co-ordinate internal testing and support operational members in external testing Gather documentation in Jira stories and test results artifacts Document and review implementation documentation (Installation, roll back and validation MOP) to acquireProduction sign off
Education
Tawfikeya Secondry school
General Secondry Cetificate, Science
1989 — 1992
Sadat Academy
Bachelor's degree, Computer Science
1992 — 1996
Skills
- Testing
- Business Intelligence
- Telecommunications
- Data Migration
- Perl
- Customer Relationship Management (Crm)
- Solution Architecture
- Roaming
- Consultancy
- Ivr
- Systems Analysis
- Weblogic
- Databases
- Billing Systems
- User Acceptance Testing
- Deployment
- Crm
- Software Development
- Provisioning
- Shell Scripting
- Javascript
- Software Engineering
- Cti
- Visual Basic
- Bss
- Integration
- Oracle Sql
- Microsoft Sql Server
- Solaris
- Gsm
- Pl/Sql
- Unix
- Genesys
- Call Center
- Consulting
- Vas
- Bmc Remedy
- IT Management
- Database Design
- Invoicing
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