Louis Raymond
User Engagement Advocate
- Role
- User Engagement Advocate at Bentley Systems
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
About Louis Raymond
Background in sales, and enhancing customer experience while building strong relationships on based on trust. Strong history of various customer facing roles in the Information Technology and Services industry.
Experience
User Engagement Advocate
Jun 2024 — Present · West Chester, PA, US
Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base.Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You\'re the bridge between user needs and our solutions!Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy.Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Customer Service
- Public Speaking
- Event Planning
- Editing
- Social Networking
- Social Media Marketing
- Teamwork
- Research
- Creative Writing
- Fundraising
- Marketing
- Marketing Communications
- Advertising
- Social Media
- Leadership
- Market Research
- Online Marketing
- Team Leadership
- Marketing Strategy
- Sports
- Outlook
- Customer Satisfaction
- Sales
- Strategic Planning
- Public Relations
- Event Management
- Team Building
- Management
- Communication
- Training
- Project Management
- Microsoft Powerpoint
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