Louis Roux
Global Services Major Incident Manager @BT Group
Sheffield, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2017 — Present
Global Services Major Incident Manager @BT Group
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Sheffield, GB
EDUCATION
2009 — 2011
Sheffield Hallam University
Master of Science (MSc)
1995 — 1998
University of Stellenbosch
Computer Science and Electronic Engineering
2005 — 2007
Sheffield Hallam University
BSc in Computing (Hons)
2017 — 2017
ITIL
ITIL v3 Foundation certificate
2022
NRSA
NSRA Youth Proficiency Scheme Tutor's Diploma
2006 — 2006
Northern College Barnsley
Certificate in Equality and Diversity
2001 — 2003
University of South Africa
HND in Information Systems
SKILLS
TelecommunicationsProblem ManagementSolarisMainframeMvsCicsStorageDatabasesWindowsItil ProcessCobolIT Service ManagementChange ManagementItilJclService DeliveryBusiness AnalysisStakeholder ManagementTeam LeadershipIT ManagementUnixProblem SolvingOperations ManagementIncident ManagementSlaSoftware DocumentationSystem AdministrationTeam ManagementService ImprovementRequirements AnalysisIT StrategyTroubleshootingDocumentationDisaster RecoveryService ManagementService DeskOperating SystemsIT OperationsPeople ManagementManaged Services
ABOUT LOUIS ROUX
Global Services major incident manager, representing GCS at VP level during Major…
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