Louis Klos

About Louis Klos

I am a senior product leader with extensive experience developing personalized investment advice, retirement savings guidance, and spend-down solutions across workplace retirement plans and IRAs. My career spans more than a decade in building and enhancing managed account products that combine financial expertise, advanced technology, and data driven insights to support confident financial decision making.I bring a unique blend of product strategy, implementation, investment sales, call center leadership, and operational knowledge. This cross functional background enables me to translate complex financial concepts into scalable, intuitive, and compliant customer experiences.In my current role, I lead product strategy and execution for managed accounts and advice capabilities, partnering closely with engineering, design, analytics, data science, compliance, and operations teams. I am passionate about expanding access to personalized advice traditionally available only to high net worth investors leveraging technology to make advanced strategies such as tax efficient investing, dynamic savings guidance, and retirement income planning available at scale.My leadership philosophy centers on customer obsession, simplicity, measurable impact, and continuous improvement. I enjoy building teams’ technical and product acumen, fostering collaboration, and driving innovation in the financial advice ecosystem.

Experience

1. Sr Director Product Management

   Empower

   Jul 2022 — Present · US

   Lead the product strategy and roadmap for Empower’s managed account and advice platform serving workplace retirement and IRA customers- Oversee planning and delivery of investment advice, savings optimization, and spend-down recommendation capabilities used by over 1 million customers- Partner with engineering and architecture teams to enhance data flows between Empower systems and third-party advice engines- Drive cross-functional initiatives focused on scalable personalization, automation, and improved customer experiences- Lead training programs for product managers, analysts, QA teams, and developers to deepen understanding of advice engine logic, technical integrations, and system architecture- Collaborate with analytics and research teams to evaluate product effectiveness, identify enhancement opportunities, and inform prioritization decisions- Translate customer insights, regulatory requirements, operational needs, and business goals into actionable product requirements and strategic priorities- Support partner and vendor evaluations, ensuring platform capabilities align with long term product vision and customer needs- Serve as a departmental resource on the responsible use of generative AI tools, including ChatGPT, providing guidance and support to help product teams enhance research, documentation, workflow efficiency, and the development of new product strategy ideas.

Education

• Virginia Tech

  Bachelor of Science (BS), Marketing

  2003 — 2007