Louis Iaconelli

About Louis Iaconelli

With over 25 years of experience in the retail industry, including roles in both store operations and corporate settings, I serve as the Senior Manager of Retail Operations Americas at diptyque Paris. I manage retail operations across 38 North American stores, implementing company-wide policies, overseeing multi-million-dollar P&L management, and leading new store openings, closures, and remodels. My expertise in project management, team leadership, and operational execution enables the successful rollout of initiatives such as new POS systems and preventive maintenance programs, driving efficiency and compliance across the organization. I am dedicated to fostering operational excellence and team collaboration to achieve business goals.

Experience

1. Senior Manager of Retail Operations Americas

   Diptyque Paris

   Jan 2022 — Present · US

   Manage all Retail Operations across 38 stores within N America, overseeing performance, compliance and operational excellence. Develop, implement, and maintain company-wide policies and standard operating procedures. Direct all new store openings, closures, remodels, and renovations, serving as project lead from planning through execution. Oversee facility maintenance, preventive maintenance program, and vendor management for all retail locations. Own multi-million-dollar P&L, including payroll, facilities, inventory, CAPEX, and OPEX; drive margin improvement through disciplined cost controls and operational efficiencies. Led the successful rollout of a new POS system (CEGID) across all North American retail locations. Designed and implemented training programs, tools and operations resources to support store teams. Oversee store inventory management, ensuring full physical inventories are conducted twice per fiscal year. Manage inbound logistics from distribution center to retail locations, optimizing flow and efficiency. Serve as project manager for all retail initiatives related to store openings and operational enhancements. Created and launched a centralized retail communication platform (SharePoint) to improve alignment and information sharing. Implemented data-driven KPIs and performance dashboards, enabling faster decision-making and improving store productivity. Partner with Demand Planning to forecast store animations, product launches, and promotional initiatives. Establish retail objectives, KPIs, and strategic initiatives to drive performance and consistency. Lead ongoing systems, policy, and process training, ensuring adoption and operational compliance across all stores. Reduced controllable expenses and shrink through operational discipline while supporting consistent revenue growth across the region. Lead market expansion strategy and capital planning. Lead and developed regional managers and field leaders

Education

• Montclair State University

  Bachelor of Arts, Business Merchandising and Management (Strategic Planning/Analysis Specialization)

  2002 — 2006

Skills

• Pos
• Driving Results
• Apparel
• Store Management
• Human Resources
• Product Knowledge
• Sap
• Fashion
• Marketing
• Sales Management
• Hiring
• Retail Sales
• Employee Training
• Store Operations
• Customer Service
• Styling
• Customer Experience
• Business Operations
• Process Scheduler
• Operations Management
• Sales
• Trend Analysis
• Profit
• Shrinkage
• Time Management
• Budgets
• Visual Merchandising
• Retail
• Inventory Management
• Luxury Goods
• Inventory Control
• Multi-Channel Retail
• Recruiting
• Payroll
• Merchandise Planning
• New Store Development
• Merchandising
• Leadership
• Teamwork
• Loss Prevention