Louis Graves
Operations Manager at Macy\'s
- Role
- Operations Manager at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Louis Graves
Experienced Manager with a demonstrated history of working in the retail industry. Highly skilled in Coaching, Sales, Retail, Learning Management, Call Center Management, and analyzing business opportunities. Also, a strong human resources professional with a Bachelor of Arts (B.A.) focused in Economics from University of Cincinnati.
Experience
Operations Manager
Jan 2018 — Present · Springdale, OH, US
Manage volume recruiting for 600+ Macys store locations; oversee a call center process that includes 100k + phone interviews, and 50k+ hires on an annual basis; manage a staff of 15-20 recruiting specialists, providing feedback that supports the Macys cornerstone of exceptional customer service and engagement with every interaction.
Education
University of Cincinnati
Bachelor's degree, Economics
University of Cincinnati
Bachelor of Arts (B.A.), Economics
1988 — 1993
Skills
- Coaching
- Sales
- Recruiting
- Employee Relations
- Customer Service
- Human Resources
- Training
- Process Improvement
- Executive Coaching
- Automotive Aftermarket
- Employee Engagement
- Performance Management
- Financial Services
- Employee Training
- Onboarding
- Adaptability
- Succession Planning
- Organizational Learning
- Sales Management
- Retail
- Educational Leadership
- Customer Insight
- Leadership
- Leadership Development
- Talent Management
- Learning Management
- People Skills
- Executive Management
- Call Centers
- Hiring
- Management
- Team Building
- Analysis
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