Lou Eggert

About Lou Eggert

Experienced Delivery Executive Leader; focused on helping organizations transform and grow. Over 20 years providing value as a servant leader, leveraging Service Management and Project Management best practices. Coaching and exemplifying the Principles of Inclusion, Honesty, Integrity and Transparency. Able to leverage a broad background across the spectrum of IT Operations, Program Management, Continual Service Improvement, Strategy, Design, Delivery and Support. Mentor and guide to diverse teams in support of Domestic, Global and Blended Financial, Healthcare, Pharmaceutical, Manufacturing and Government organizations. I Deliver High-Value Application Development, Maintenance, Systems Integration and Technology Modernization Projects, with a demonstrated history of successful hands-on project and program design and delivery, organizational agility, governance and control.Specialties: Information Technology, IT Operations, Service Management, IT Service and Support, Scaled Agile, Service Desk, ITIL, ITSM, DevOps, Software Development, Application Management, Systems Integration, Knowledge Management, Leadership, Agile Development, Program Management, and Project Management.

Experience

1. Global Delivery Manager

   TEKsystems

   Mar 2023 — Present

   Manage a ~$40mm portfolio by providing direct oversight and quality controls for a group of projects and programs being solutioned and delivered. My primary area of influence is Application Development and Continuous Quality/Accessibility Testing. I also guide and mentor a team of Delivery and Engagement Managers and Account/Business Development Managers. Take ownership and accountability to customer deliverables and value framework, ensuring delivery excellence for all engagements as well as supporting consulting revenues.

Education

• Ewing High School

  High School Diploma, General Studies

  1983 — 1985

• Mercer County Community College

  Associate of Arts and Sciences - AAS, Telecommunications Technology/Technician

  1985 — 1988

• University of Phoenix

  BSeB, Business, Information Technology

  2001 — 2003

Skills

• Software Documentation
• Sdlc
• Business Intelligence
• Saas
• IT Service Management
• Project Portfolio Management
• IT Outsourcing
• Service Delivery
• IT Management
• Technical Support
• Business Analysis
• Process Improvement
• Business Process
• Call Centers
• Business Development
• Knowledge Management
• Consulting
• Sla
• Vendor Management
• Project Management
• Tactical Operations
• Disaster Recovery
• Incident Management
• Infrastructure
• Management
• Visio
• IT Strategy
• Program Management
• Security
• Enterprise Software
• Enterprise Architecture
• Outsourcing
• IT Operations
• Information Technology
• Pmo
• Pmp
• Leadership
• Data Center
• Cloud Computing
• System Deployment